Gamut | Contact Center

cielo is now Gamut, read the full release here.

contact center solution

Supercharge the customer experience

Contact Center Essentials is a full-featured, omni-channel customer engagement solution that offers key Contact Center functionalities, without the barriers to entry often associated with more complex or enterprise-level contact center products.

Queue Callback

Callers can choose to receive a callback from an agent when their request reaches the top of the queue instead of waiting on the phone.

Advanced Call Distribution

Ensures every incoming call makes it to the right place every time for fewer transfers and your customers spend less time sitting on hold.

Unlimited Call Recordings

Easily review interactions for quality management and training purposes; available for playback and download for 30 days after the call.

NEWS ARTICLES

Learn about our Contact Center

Five Contact Center Metrics that Transform Customer Experience

Contact center agents are the first, and often most crucial, line of customer communication. Providing these staff members with insights and analytics to deliver superior experiences distinguishes good service from outstanding service.

Contact Center Reporting is a Home Run for this Local Business

Common questions

Contact Center FAQ

What is Contact Center as a Service (CCaaS)?

CCaaS, or Contact Center as a Service, is a cloud-based solution for managing customer interactions across various channels. It differs from traditional on-premise contact centers by offering greater flexibility, scalability, and cost savings since businesses can subscribe to the service and pay only for what they use.

What are the main benefits of using CCaaS?

CCaaS offers scalability to adjust to business needs, cost efficiency by reducing capital expenditures on hardware, and flexibility through integration with other tools. It also supports remote work, allowing agents to work from anywhere, and enhances disaster recovery due to its cloud-based infrastructure.

How does CCaaS support omnichannel communication?

CCaaS solutions support omnichannel communication by managing customer interactions across phone and SMS from a single interface. This integration ensures a seamless customer experience and consistent service, with unified reporting and analytics across all channels.

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