Unleash Limitless Connectivity with Cloud-Based Phone Systems
Gone are the days when "going to work" meant sitting at a desk, surrounded by office phones and paperwork. Today, work is everywhere. No matter if you're in the office, at home, or on the go, having a system that supports remote business communication is more important than ever—and that's where cloud-based phone systems come in.
What Are Cloud-Based VoIP Phones Systems?
Cloud-based phone systems, also known as cloud telephony solutions, allow businesses to manage their communications over the internet using Voice over Internet Protocol (VoIP).
Unlike traditional phone systems, which require physical infrastructure and fixed landlines, cloud phone systems are hosted on secure, remote servers. This means that businesses can make and receive calls via the internet, no matter where they are located, using devices like smartphones, laptops, and desktop computers.
Key Components of Cloud-Based Phone Systems
- VoIP Technology: This is the core software that converts voice signals into digital data and transmits them over the internet instead of copper wire. Now communication can happen anywhere with Wi-Fi.
- Cloud Server: The cloud server stores and manages the communication data, routing calls and messages across networks. It frees companies from purchasing on-site hardware like traditional PBX (Private Branch Exchange) systems, reducing maintenance costs significantly. It can also be accessed via web-based dashboard anywhere with an internet connection.
- Stable Internet Connection: The link between all these systems, allowing remote teams (and in-office ones) to log into a web-based dashboard and access their business communication tools across locations and devices—no physical phone lines required.
And they're the key to establishing a successful remote and hybrid workforce. We're going to show you why.
6 Major Benefits of Cloud-Based Phone Systems for Hybrid Companies
While all kinds of companies can benefit from a cloud-based business phone, there are a few benefits that apply to hybrid and remote teams specifically. Here are just a few:
Benefit 1: You Can Stay Connected Anytime, Anywhere
One of the biggest perks of flexible phone systems is the freedom they offer. You're no longer tied to a desk phone or specific location. Whether you're at home, in the office, or out running errands, you can make and receive calls, check voicemails, send texts, and join video meetings — all from your phone, laptop, or tablet. It’s all in one easy-to-use platform that works anywhere you are. No more switching between devices or logging into different apps. Cloud systems bring all your collaboration channels—voice calls, texts, emails, and video chats—into one unified communications platform, making it simpler to stay on top of everything. You get the ability to make international calls without the worry of extra charges or poor connection quality. You can talk to anyone, anywhere, as if you were in the same room. Say you’re a project manager working from home. You’re waiting on a call from a client, but you need to run out to grab lunch. With a cloud-based system, you can easily take that important call from your mobile device without batting an eye. No need to rush back to the office or worry about missing the connection!
Benefit 2: You Can Easily Scale and Adapt as Your Team Grows
As a remote or hybrid business, you need a communication system that’s just as flexible as your team. Unlike traditional in-office setups, your team’s size and needs can change quickly, and you don’t want your phone system to slow you down. That’s where a cloud phone system comes in. It gives you the freedom to easily add or remove users, change features, and keep everything running smoothly as your business grows—without the hassle. Here’s how it helps:
- Add or remove users on the fly as your team expands (or shrinks)
- Flexible pricing that adjusts with your business, so you're never paying for things you don’t need
- Customize features like call routing or voicemail-to-email to match your team's workflow
- Make changes in real-time without waiting for tech support
Take, for example, a remote design firm that suddenly wins a big project and needs to bring on a few extra people fast. With a cloud phone system, they can add new users in minutes, set up the right call routing, and get back to work without missing a beat. As the team keeps growing or shifting, they can adapt the system to meet whatever challenges come next. It’s that easy to scale!
Benefit 3: You Can Enjoy Reliable Communication
When you’re running a business with a remote or hybrid team, ensuring reliable communication is essential. Cloud-based phone systems offer consistent, high-quality calls even in low-connectivity areas. And with automatic backups and failover mechanisms, you won’t lose touch with your clients or team members during network issues or power outages. These systems are designed to provide you with stable connections, so whether you’re in a rural area with a spotty signal or facing an internet hiccup in your city office, you can be confident that your calls won’t drop. Imagine a project manager working from a rural area, has experienced spotty internet at home. However, with his cloud-based phone system, even when his connection drops briefly, his calls are automatically routed to his mobile phone. He’s able to continue the conversation with no interruptions, keeping his projects on track.
Benefit 4: You Can Improve Collaboration with Integrated Tools
Communication isn’t just about making calls—it’s about working together. Cloud phone systems from Gamut allow you to create your own unified communications platform by connecting your CX, project management, and other collaboration tools. When everything is integrated, team members can easily switch from a phone call to a video meeting, share documents, and collaborate on projects in real-time, no matter where they are. With everything in one place, you can streamline your workflow and reduce the time spent switching between apps. Say your entire team is working remotely and needs to brainstorm about a report. Instead of hopping on a call, sending emails, and opening a separate app for file sharing, everyone can jump into a video call, share their screens, and work on the document together in real-time. This increases efficiency and keeps the conversation flowing without interruptions.
Benefit 5: You Can Simplify Your IT Management
Supporting multiple team members across multiple locations, all relying on multiple devices, can get old fast. Thankfully, with a cloud phone system, you can leave all the heavy-lifting to experts like Gamut and enjoy a system that just...works. With our cloud solutions, you can enjoy:
- Zero hardware requirements: Everything runs through the cloud, so there's no need to worry about setting up or maintaining physical equipment.
- Automatic updates: You don’t need to manually install updates. The provider takes care of that, keeping everything current and secure.
- Built-in security: The cloud phone system comes with encrypted calls and advanced security measures to protect your team's data.
Take a small marketing agency, for instance. They have team members working from home, the office, and even traveling, all using different devices. When they switched to a cloud phone system, they no longer had to worry about managing separate phone lines, software compatibility, or making sure everyone was using the most up-to-date tools. Their system handled the updates, encrypted their calls for security, and made communication seamless no matter where they were. It’s as simple as it sounds—set it up and let it do the work for you.
Benefit 6: You Can Provide a Better Customer Experience
Good communication goes beyond internal teams—it’s essential for customer service, too. Cloud-based phone systems allow your customer service team to handle calls, emails, and chats from anywhere, ensuring faster response times and a better overall experience for your customers. Imagine that a client calls your office with an urgent issue, but your customer service rep is working remotely. Thanks to cloud telephony solutions, the call can be routed directly to the rep’s mobile phone, allowing them to handle the issue quickly—just as if they were in the office. Your customer is satisfied, none the wiser, and your agents can continue to enjoy the perks of flexible work without compromising their professionalism.
Setting Yourself Up for Success with a Cloud-Based Phone System
It’s easy to overlook the full potential of your cloud phone system—especially when things get busy. But taking a little time to set things up right can really pay off. Here are some simple steps to make sure you're getting the most out of your business phone system:
- Call Routing: Always make sure you set up custom call routing so all inbound calls are forwarded to team members who are ready to pick them up. This means fewer missed opportunities and a smoother experience for your customers.
- Custom Caller IDs: Have you ever ignored a call just because you didn’t recognize the number? Your clients do the same. By setting up custom caller IDs, your team can show a professional, recognizable name or department when calling out. It helps build trust and ensures your calls get answered instead of being ignored or marked as spam.
- Integration Capabilities: If you’re using different tools like CRM systems or project management software, take advantage of your cloud phone system’s integration features. Connecting these tools makes it easy to access relevant customer details or project updates right during a call, boosting productivity and keeping everything organized.
- Availability Windows: One common pitfall is not knowing when a team member is available for a call. Cloud systems often allow you to set up presence indicators that show when someone is free or in a meeting. It’s a small step that saves time and prevents frustration.
Taking the time to set up these things when you switch will save you a lot of time and inconvenience later. Trust us.
How Gamut's Solutions Can Set Your Hybrid Teams Up for Success
Managing a hybrid team comes with its own set of challenges—like staying connected, making sure everyone is on the same page, and ensuring communication is smooth no matter where team members are. That’s where Gamut comes in. We offer cloud-based phone systems that make it simple for your team to communicate and collaborate, whether they’re working from home, the office, or on the go. With Gamut, you can expect:
- One App for Calling, Meeting, and Messaging: All your communications live in one place—no more switching between (or paying for) multiple apps or losing track of conversations.
- Personalized Support: Our team is always here to help you set things up, troubleshoot, and get the most out of your system. You’re never left on your own.
- Top-Tier Security and Reliability You Can Trust: With Gamut, you get a system built to be secure and dependable, so you can focus on your team and customers without worrying about connection issues.
- Solutions Built to Give You More: No matter if you're just starting out or are an established SMB, we'll always prioritize your needs and make sure our system meets them to a T.
Want a cloud PBX system that helps your remote and hybrid teams feel closer together? Then reach Gamut today to get started or schedule a free demonstration!
