When something breaks—your computer, your car, or even your kitchen sink—what do you do? Do you pull out a wrench or Google “how to fix a carburetor” and hope for the best? Most of us call in an expert. They know what they’re doing, have the tools, and can save us a ton of frustration.
Now, think about your business communications. You rely on phones, video calls, messaging apps, and a host of other technology to keep things running. But when these systems get outdated, expensive, or messy to manage, are you still trying to DIY?
If so, it’s time to stop and investigate the ease and convenience of managed telecom services.
What Are Telecom Managed Services?
"Managed telecom services" usually refers to the action of outsourcing the setup, maintenance, and optimization of your business’s communication systems to a trusted third-party provider like Gamut. Instead of trying to handle every piece of your communications infrastructure on your own, their team of experts will take care of it for you.
Here’s what’s typically included in a telecom managed services bundle:
- Unified Communications Services: Your service provider gives you a single, cloud-based platform that brings together mission-critical services like voice, video conferencing, instant messaging, and email into one complete system. No more managing multiple vendors or hopping between four different apps.
- Telecom Support Services: They provide the day-to-day management, troubleshooting, and support for all your communication systems.
- Telecom Expense Management: Their teams keep an eye on—and optimize—your telecom spending to make sure you’re making the right technology investments, not overpaying for your current services, and getting rid of the services you don't need.
These bundles may include more services or less depending on your vendors, but those are the basics. By handing over the reins to a managed telecom provider, you get professional-grade systems and support without having to do it yourself.
And that can have quite an incredible impact on the lives of SMB owners and employees alike.
How Managed Telecom Services Help SMBs
Now that you know what managed telecom services are let’s talk about what they can do for your small business.
1. They Help You Save Money and Ditch the Guesswork
Here’s the deal: buying, maintaining, and upgrading telecom equipment can cost a fortune if you do it on your own. Managed telecom services help SMBs skip the high upfront costs of traditional systems and pay a predictable monthly fee instead. Plus, with telecom expense management, they’ll make sure you’re only paying for what you really use. No more inexplicable billing errors, mysterious “maintenance fees," or surprise charges for “premium voicemail."
2. They Free Up Your IT Team (or Yourself)
If your IT person (or you, wearing yet another hat) is busy fixing phone outages or troubleshooting your cloud services, who’s answering customer questions? Or making sales calls? Telecom support services let you hand off all that grunt work to the experts. They deal with providers, troubleshoot issues, and handle upgrades so you can focus on excelling at the job you were actually hired to do.
3. They Provide Communications You Can Count On
Outages, dropped calls, or glitchy video meetings don’t just annoy your team—they can cost you business. Managed telecom services providers know that and work to provide communications systems that work as seamlessly as you need them to, and quick fixes if something goes wrong. It’s like having a 24/7 pit crew for your communications, all held to the highest standard thanks to service level agreements (SLAs).
4. They Simplify the Chaos Internally and Externally
Do you know how many vendors you’re working with right now for phones, internet, video conferencing, and messaging? If the answer makes you cringe, you’re not alone. Thankfully, unified communications and managed telecom services streamline this mess by giving you one point of contact.
No more bouncing between vendors when something glitches, or you need an upgrade. Instead, when you choose Gamut, you'll have a friendly, familiar voice on the other end, ready, willing, and able to help you ASAP.
5. They Help Your Business Prepare for the Future
When was the last time you used a fax machine? If your answer is contemplative silence, you know that not all technologies can stand the test of time. But how do you know which ones will? Well, invest in managed telecom services!
It will provide a team of experts to help keep your cloud services current, make recommendations, and innovate wisely as your business grows and changes. Instead of being blindsided by the Next Big Thing, with telecom-managed services, you'll see it coming and prepare accordingly.
So, yes, you could DIY your telecom setup. Just like you could attempt to replace your engine or rewire your house. But do you really want to? Telecom systems are complex, and a DIY approach often leads to higher costs, inefficiencies, and frustrated employees (or customers). Managed telecom services will eliminate those risks.
Give Your Business The Best with Gamut
At this point, you’re probably nodding along, thinking, “Okay, this sounds great. But where do I find these stellar service providers?” Well, you've already found one! Hi, we're Gamut, a team of telecom aficionados ready to provide the managed telecom services you're looking for.
Here's what you can expect from us:
- Custom Solutions: Whether you’re a team of 5 or 500, Gamut scales their services to fit your exact needs.
- All-in-One Support: From addressing software glitches to troubleshooting phone systems, we're here to solve your problems.
- Cost Savings: From cutting unnecessary expenses to making sure you’re on the right telecom contracts, Gamut helps you save where it counts.
- Zero Jargon: Ever feel lost when talking to technology service providers? Not with Gamut! We make sure you understand exactly what we're doing and why we're doing it every time.
So, no matter if you’re looking to modernize your systems, cut costs, or get expert help with telecom expense management, the team has you covered. Because here at Gamut, we don’t do one-size-fits-all solutions. We do what works for you.
Experience the difference yourself by reaching out to our team today!
